Thank you for shopping with us! We hope you love your purchase. If for any reason you are not completely satisfied, we offer a straightforward return and exchange process to make things right.
Return Policy
Eligibility:
- Returns are accepted within 7 days of the original purchase date.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items:
- Gift cards
- Sale or clearance items
- Customized or personalized products
How to Initiate a Return:
- Contact our Customer Service team at [customer.service@example.com] or call [1-800-123-4567] to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once authorized, you will receive a return shipping label and instructions.
Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
- Original shipping fees are non-refundable.
Refunds:
- Refunds will be issued to the original method of payment once we receive and inspect the returned item.
- Please allow 7-10 business days for the refund to process.
Exchange Policy
Eligibility:
- Exchanges are accepted within 7 days of the original purchase date.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase order number or receipt is required for all exchanges.
How to Initiate an Exchange:
- Contact our Customer Service team at brasstatue98@gmail.com to request an exchange.
- Provide your order number, the item(s) you wish to exchange, and the item(s) you would like in exchange.
- Once authorized, you will receive instructions for returning the original item and processing the new order.
Shipping Costs:
- Customers are responsible for return shipping costs for exchanges.
- We will cover the shipping costs for sending the new item to you.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and ensure you receive a replacement or refund.
Contact Us
If you have any questions or need assistance with your return or exchange, please contact our Customer Service team:
- Email: brasstatue98@gmail.com
- Address: A Block, Brij Puri, New Mustafabad, Delhi, 110094
We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page.
Thank you for shopping with us!